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Visage Imaging is a global provider of enterprise imaging solutions that enable PACS replacement with local, regional and national scale. Visage Imaging customers around the globe use the Visage 7 Enterprise Imaging Platform to leapfrog the limitations and restrictions of legacy PACS, significantly improving patient care through the use of innovative server-side and cloud-engineered technology. We pride ourselves on our distinctive, impactful technology and services, and strive for excellence in everything we do.
Visage Imaging, Inc. and Visage Imaging GmbH are wholly-owned subsidiaries of Pro Medicus Limited (ASX: PME), with more than 30 years of experience in medical imaging. All interested and qualified candidates are requested to email a resume and cover letter to jobs@visageimaging.com.
We’re hiring.
We currently have the following positions open in the United States; Berlin, Germany; and Melbourne, Australia:
Implementation Manager
Visage Imaging, Inc. is looking for a North America-based Implementation Manager to manage implementations of the industry’s fastest, most powerful Enterprise Imaging Platform: Visage 7.
Key Responsibilities
- Project planning for designated North American implementations, including execution of project plans and communication of project status with the customer and with Visage Imaging internal resources.
- Pre-sales technical activities, to include customer technical discussions, demonstrations, technical RFP/RFI responses, presentations, whiteboard/workflow diagrams and proof of concept initiatives. [Note: Purely application-based demonstrations will largely be led by our Clinical Applications Specialists; however, the Implementation Manager should be aware of how these demonstrations factor into project activities. If needed, the Implementation Manager may need to periodically involve the Director, Enterprise Implementations or Director, Cloud Solutions.
- In association with the Director, Enterprise Implementations, and working with our Berlin-based team of Quality Management and Regulatory Affairs to ensure regulatory compliance in the deployment of Visage Imaging products.
- The Implementation Manager shall assume primary post-sales project leadership, working with Visage Imaging’s global team to lead implementation and professional services (e.g., installation, integration, training, etc.) resources required to meet and exceed customer needs and expectations, optimizing the implementation process for designated projects. Pre- and post-sales responsibilities will likely require frequent customer conference calls, internal technical discussions, partner/vendor technical discussions and travel. Our general philosophy is to leverage a software-only model with implementations in the cloud; however, customer travel to support implementations and go-lives will be periodically necessary, as required.
Experience Required
- Bachelor’s degree
- Imaging informatics experience preferred
- 5+ years of Healthcare Informatics or Enterprise Implementation experience
- Strong organizational and time management skills
- Highly developed interpersonal skills
- Strong communication (both verbal and written) skills
- The ability to balance the needs of the customer and the Company
- A team player
Expected Travel
0-20%Employment Type and Location
Full-time, at our San Diego headquarters or virtual placement.
Implementation Support Analyst
Visage Imaging, Inc. is looking for an Implementation Support Analyst, working virtually or at Visage Imaging’s North America Headquarters in San Diego, CA, with the industry’s fastest, most powerful Enterprise Imaging Platform: Visage 7.
The Implementation Support Analyst
- Coordinates training activities as outlined by the Director, Implementation Logistics by creating, sending, and tracking customer training invites and providing the customer with appropriate training documentation before go-live.
- Supports customer go-lives, manage remote support line, document all requests in go-live tracker, and other go-live duties as needed.
- Supports the Director, Implementation Logistics with customer-facing tracking spreadsheets, KPI’s and other support processes as needed.
- Assists the Director, Implementation Logistics with any other duties as necessary to meet project/support milestones.
- Manages and maintains customer support access for the global Visage team, documenting support access for each customer, requesting access, and maintaining access for Visage Global support.
- Documents internal training for ISO requirements and generate internal training certificates.
- Escalates issues as necessary.
- Helps triage and distributes customer support requests via ZenDesk and Jira both during and after implementation.
Experience Required
- Bachelor’s degree
- 5+ years of implementation or logistics experience
- An understanding of radiology will be highly regarded
- Highly developed interpersonal skills
- Strong organizational and time management skills
- Well-developed documentation and record-keeping skills
- The ability to work under pressure
- Intermediate Microsoft skills (e.g., Excel, Word, Google Docs, etc.)
Expected Travel
Periodic, but minimal.Employment Type and Location
Full-time, virtually or at Visage Imaging’s US headquarters based in San Diego, CA.
(Senior) Systems Engineer
Visage Imaging, Inc. is looking for (Senior) Systems Engineers, working virtually on the West Coast, or at Visage Imaging’s North America Headquarters in San Diego, CA, with the industry’s fastest, most powerful Enterprise Imaging Platform: Visage 7.
The (Senior) Systems Engineer
- Installs, configures and supports Visage Imaging products, both remotely and at customer facilities.
- Configures DICOM and HL7 interfaces, and integrations with 3rd party products, as defined in each project scope.
- Presents technical status updates to the project team.
- Answers telephone "hotline" and written or internet-based inquiries from customers.
- Responds to detailed customer inquiries concerning system installation and operation, problem diagnosis and resolution, systems software and applications.
- Isolates and analyzes hardware and software problems working with customers and reports findings to appropriate personnel to rectify.
- Recommends solutions to customer application questions, including software and hardware workarounds.
- Maintains log of problems so that recurring problems can be reported to product development.
- Provides follow-up support in disseminating technical information on specific applications.
- Trains, both remotely and at customer facilities, customers' Level 1 and Level 2 support resources on the use and support of Visage Imaging products.
- Works with the Visage Customer Service team to define and document detailed system requirements.
Experience Required
- Degreed in a technical or scientific subject or equivalent qualification.
- Preferred, 5+ years in healthcare informatics, or related, experience (10+ years required for Senior).
- Experience in one or more of the following areas: Administration Linux, Windows Server, SQL Server, networks, DICOM / HL7, medical imaging, software development, scripting languages (perl, php, bash, etc.).
- Ability to understand some of the architectural aspects of the company’s products.
- Good command of the English language, both written and verbal. Other languages are a plus.
- Strong customer focus.
- Solutions oriented.
- Well-developed problem-solving skills.
- Highly motivated.
- A team player.
Expected Travel
- Travel is a normal part of the position, with up to 20% of your work days spent traveling.
Employment Type and Location
Full-time, virtually on the West Coast, or at Visage Imaging’s US headquarters based in San Diego, CA.
Software Developer
Visage Imaging, GmbH is based in Berlin, Germany and is where the Visage 7 R&D and Product Management teams are based. At our European headquarters, Visage Imaging is looking for Software Developers to work on the industry’s fastest, most powerful Enterprise Imaging Platform: Visage 7.
The Software Developer
- Is a part of our highly qualified development team and will develop advanced functionality for our client-server PACS product line.
- Develops workflow components, scalable and stable interfaces and intuitive user interfaces.
- Tackles interesting technical challenges using modern technologies.
- Will be involved in specification and implementation of the software components in an agile software development environment.
Experience Required
- Multiple years of experience in software development.
- Very good knowledge of C ++.
- Knowledge and experience in one or more of the following areas is a plus: Qt, SQL Server, .NET / C #, DICOM / HL7.
- Good command of English and German languages, both written and verbal. Other languages are a plus.
- Equivalent education as Diploma / Bachelor / Masters / PhD or similar in computer science, physics, mathematics, electrical engineering.